why is it that i never really know what i'm doing?

i went to school. got the 27k in debt to prove it. they taught me all kindsa nifty stuff.

and yet, what do i do when an 8 year old pees on the floor in a stream from the self checks to the kids computers? (and just how big is an 8 year old's bladder anyway?) what do i do when a man with garlic and steak breath professes his undying love to me. again. for the 3rd time today.

this is a chronicle of what i did, when the crazy happened. which, in a public library is much more often than you'd think. and which, they also don't teach you about in liberry skool.

oh, and there's also a book review or two.

Sunday, December 4, 2011

conversations with customers

man: i need help printing this map
me: ok, let's click on print preview.  see here, the directions are pages 1 and 2 and the map itself is page 3.  would you like to print the directions, the map or both?
man: i just want the map.  but it doesn't look like it did on the other page.  i want it to look like it did on the other page.
me: i'm so sorry *not seeing the diff* it will look like it does here on the print preview page.
man: ok, i'll just take the directions then.
me: ok, that's going to be 2 pages.
man: but what about the map?
me: umm, you can print the map too if you want, that would make the total 3 pages. 
man: i just want one page.
me: ok, so you want the map?
man: no, i want the directions.
me: ok, the directions are 2 pages long. 
man: ok, i'll just take the map then.
me: excellent.  *starts showing him how to print*
man: but what about the directions?

No comments:

Post a Comment